Customer satisfaction is essential to us. We strive to listen to our customers through social media, feedback by e-mail, and more.
SeiMaxim is proud of its focus on compliance and good standing as a hosting provider, which is why we apply our Know-Your-Customer process when registering for a new Customer account. We use state of the art technology to quickly and automatically verify your business details.
After registering for a new Customer account, our billing team will verify your business details before we can start processing and delivering your order. Please make sure that the information you provide to us to our teams and in the webshop is up-to-date and accurate and that you use an active email address to communicate with us. These steps will ensure a smooth Customer verification process and create a safe environment to prevent defaults, fraud, and abuse of our services. The Customer information you submit to us will be verified automatically by our security team fast track.
Suppose we are not able to verify your details automatically based on our customer information systems. In that case, we may reach out to you for more information via the email address and the phone number you provided. Phone verification is a manual process for detailed Verification. You may be required to provide additional information if we have any questions concerning business name and registration, business website URL, personal contact details, and proof of identity, address, and location details. Once fully verified for adequate compliance standards, we can accept your order and enter into a Sales Contract.
You can find this procedure in the applicable SeiMaxim Terms and Conditions.
Also, as an existing customer, we may verify your details again. In this case, we will give you ample notice and opportunity to provide all the required information. In the Sales terms and conditions, you can read that we request you to keep us updated on any changes in your Customer account and business details.
By entering your webshop order or requesting a Quotation, you consent that SeiMaxim is applying its Customer Verification procedure and shall process any personal data involved for this purpose. At this moment, we have duly informed you of the legitimate purpose and legal grounds for such consent.
SeiMaxim billing team will automatically verify your order in a short time after you submit your payment (or bank transfer request). In the case of a critical customer information system, this may lapse to about 5 minutes.
In case of the Extra Verification duration, we will submit within 15 minutes our requirement for additional information to you. After our request within this time frame, it depends on you how soon you can supply us with such information and documents to enter into a Sales Contract.